Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LE CADRATIN’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘LE CADRATIN’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Rue de la Madeleine 10, CH-1800 Vevey, Switzerland. The term ‘you’ refers to the user or viewer of our website.
1. Price Policy
The prices displayed on the site are expressed in Swiss francs [CHF], inclusive of all taxes applicable in Switzerland, but excluding carriage and packing costs. Calculated depending on the place to which your order is to be delivered, Europe or to a country outside Europe, these costs will be billed to you over and above the cost of the articles ordered by you.
The price displayed on the site when you place your order is guaranteed and corresponds to the price of the article which will be invoiced to you, regardless of any subsequent upward or downward variation in the price.
2. Order Placement
Your shopping cart represents your order.
If you choose to order, please enter the information necessary for billing and delivery of items. In case of error in the wording of the details of delivery, the site and the company LE CADRATIN will not be held responsible for failure to deliver item(s).
After validation of your details, choose your payment method. Your order will be automatically validated and this will constitute an irrevocable commitment from you that cannot be questioned except in limited cases under these conditions (see your right of withdrawal).
All orders are considered final and cannot be canceled without the consent of LE CADRATIN and the conditions that will compensate for any loss or damage caused by the cancellation.
3. Order Confirmation
After acceptance of the General Terms and Conditions of Sale and validation, we will send you an e-mail confirming your order to the electronic address notified by you to us when your profile was created or during the ordering process. That e-mail is our acceptance of your order and therefore constitutes the contract of sale between you and us governed by the General Terms and Conditions of Sale set out in the present contract. We will then proceed to process the order in compliance with these terms and conditions.
4. Payment
Payment is securely handled by Paypal but you do not need to have a Paypal account to purchase. Take a look at the options when you check out. You can securely use your Visa or MasterCard.
With PayPal your financial information is never shared with LE CADRATIN. PayPal encrypts and protects your credit card number. Pay online by simply indicating your email address and password.
4.1 Failure to Pay
LE CADRATIN reserves the right to refuse delivery or to deliver an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being administered.
4.2 Payment Verification
LE CADRATIN controls all orders that have been validated on its website. These controls are designed to protect LE CADRATIN of abuses operated by fraudsters. It may be necessary to request further information to complete your order: proof of residence or debit in your name, or proof of residence in the name of the person indicated for the delivery address etc. These requests will be made by email if necessary.
5. Delivery
On the site, you have a choice between the two following options:
5.1. Pickup in store:
Pickup your order from our boutique can be chosen by you in the course of validation of your shopping cart.
Collection from the boutique enables you to come and collect your order from the shop without having to pay carriage costs over and above the cost of the articles making up the order. After choosing pickup in store, you will therefore no longer be able subsequently to ask us to dispatch these articles.
You must take possession of the articles within a time limit of three weeks [working days], of the day following placement of your order and effect payment at the shop, on the basis of the prices of the articles which will have been indicated to you at the time of registration of your shopping cart on the site.
Should it prove impossible for you to collect your order within this time limit, you must inform the boutique at the earliest opportunity to enable it to extend, if possible, the reservation of the articles ordered by you. Once this time limit has expired, and if you give no feedback about your availability to collect your order, we reserve the right to dispatch these articles to you at your expense and to require payment in full.
5.2 Delivery by post:
This delivery option is selected by default when your shopping basket is validated.
We choose to use Swiss Post Economy for all of our deliveries, you may consult the average time taken to deliver parcels [working days] associated with each such method of delivery.
You may also take due note of the average parcel delivery times of our partner La Poste. However, they are provided for guidance only. Consequently, the responsibility of the site cannot be invoked if the real delivery times exceed those given for guidance.
5.2.1 Delivery in Switzerland
You must take due note of the details of the carriage and packaging costs dispatched in Economy expedition. Once your order has been placed, no complaint in respect of these times will be accepted.
5.2.2 Delivery in Europe
Carriage and packaging costs for deliveries in Europe differ according to the geographical zone to which each of these countries belongs. They are allocated to two zones: Zone 1 and Zone 2.
You must consult details of the carriage and packaging costs for deliveries in Europe [zones 1 and 2]. Once your order has been placed, no complaint about these conditions will be accepted.
5.2.3 Delivery to countries outside Europe
Carriage and packaging costs for deliveries to countries outside Europe differ according to the geographical zone to which each of these countries belongs. They are allocated to three zones: Zone 3, Zone 4 and Zone 5.
You must consult details of the carriage and packaging costs for deliveries outside Europe [zones 3, 4 and 5]. Once your order has been placed, no complaint about these conditions will be accepted.
6. Customs duties
Any customs duties and taxes specific to each country, except for deliveries in Switzerland, are your responsibility and payable by you over and above the value of your order and the cost of carriage and packaging. According to the law in force in the destination country of your order, they may be duly collected from the addressee of the parcel even if you are only an intermediary. It is therefore your responsibility to seek information from the responsible authorities in your country or in the country to which your order is to be delivered, especially in the case of a gift parcel.
7. Right of return, return and exchange
Personalised items are non-returnable.
Apart from the exercise of the right of withdrawal, you have the possibility, under certain conditions which are expressly set out in this contract, of returning to us the article ordered by you or making a request for its exchange.
7.1 Return policy
In the event of delivery by our partner La Poste, and only in that case, of an article which does not correspond to your order or has been damaged during transport, you benefit from a period of 7 [calendar] days from the date of delivery, date as postmarked, to inform us of your request and return the article concerned to us.
To enable us to deal with and process your request at the earliest opportunity, you must attach to your consignment, failing which we will unfortunately be unable to meet your request, a copy of the invoice and delivery note or of the delivery note without indication of a price in the case of a gift sent by parcel post and the duly completed return form.
7.2 Exchange policy
7.2.1 Policy of exchange in the event of dispatch of your order
To exchange an article in the event of delivery by our partner La Poste, and only in that case, you are allowed 7 [calendar] days from the date of delivery to submit by e-mail your application for exchange by e-gift voucher [typographie@lecadratin.ch] by letting us have your customer information [surname, forename, customer No.], your order information [No., date, methods of payment] and information about the article[s] [titles, authors’ names, price] concerned by your application as they appear on your invoice and the delivery note which accompanied your order when it was delivered.
Subject to acceptance by our order service and depending on the nature of the work, you will then have 7 [calendar] days, date as postmarked, from the date of acceptance of your application by our order service to return the article[s] concerned to us at your expense. To enable us to examine and process your request at the earliest opportunity, you must attach to your consignment, failing which we will unfortunately be unable to satisfy your request, a copy of the invoice and delivery note or delivery note without price only in the case for a gift, forwarded by parcel post together with the form for exchange by e-gift voucher duly completed summarising the reasons for your request.
Any article which is the subject of a request for exchange by e-gift voucher must be returned to us at your expense in its original unopened, unused and undamaged packaging.
Subject to compliance with all these conditions, we undertake to deliver to you an e-gift voucher representing the net value of the article ordered by you which will enable you to purchase the article of your choice on the site.
7.2.2 Exchange policy in the event of collection of your order from the shop
To exchange an article which you have collected from a shop, you are allowed 7 [calendar] days to go back to this shop in possession of the article in its original, unopened, unused and undamaged packaging together with the cash receipt proving that it was purchased from one of our shops.
Depending on the condition and nature of the work, and to the extent that we are able to offer you an equivalent article on identical conditions, the manager will decide whether or not to make an exchange. This decision is taken entirely to his own discretion.
8. Applicable law
All the clauses set out in the present general terms and conditions of sale, and in all the purchase and sale transactions referred to therein, are governed by Swiss law.
9. Confidentiality
Regardless of the nature of the personal data about you which comes to our cognisance or which we are entitled to ask you to provide under the present contract or which we collect automatically, we undertake to use our best endeavors to treat such information in the strictest confidence, to ensure its protection and to use it solely for the performance of your orders or to improve the services which may be offered to you on the site.
10. General Use of Site
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. - From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Switzerland.
- Émetteur national, Route de Peyres-Possens 29 1062 Sottens
- +41 (0)21 921 50 58
- info@lecadratin.ch
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